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Frequently Asked Questions

Q: What is the difference between the winch models?

The Trail, XT, and XTR Series winches are designed for ATV and UTV applications. The Trail Series comes with a wire cable and thumb switch control. The XT Series comes with a wire cable and 10' corded remote control. The XTR Series comes with ProMark Blue synthetic rope and 10' corded remote control.

The Outback Series winches are designed for UTVs and heavy duty ATVs. These winches include a mechanical and dynamic braking system and 10' corded winch remote.

The Midnight and Silverback Series winches are designed for trucks, Jeeps, SUVs, and 4x4s. The Midnight Series comes with a corded remote. The Silverback Series comes with a wireless remote control.

Q: Can I make a pickup at the warehouse to save on shipping?

We do not offer a pickup service out of our warehouses. Our shipping is 100% free to you - so sit back and let our hardworking staff deliver right to your door.

Q: Can I pay with a money order?

We prefer payments be made online with a credit card. If you do not have a credit card, you may place your order over the phone and then send a money order to fulfill payment. Mail to:

PROMARK OFFROAD
975 Nathan Lane
Suite A
Plymouth, MN 55441

Please include your name, address, email address, phone number, and the item number and/or model number of the products you wish to purchase.

Q: How do I know my item has shipped?

Thanks for the purchase! You will receive an email from our shipping company with the tracking number and the estimated time of arrival. The email will be sent to the email address you provided at time of checkout / payment. Please watch for the email, as these emails sometimes end up in spam inboxes.

Q: Do I need a winch mount and/or roller fairlead plate?

Not all of our winches come with a roller fairlead plate. Please check the included accessories in each product description for details. A fairlead mounting plate is required in order to mount the roller fairlead to the winch. If you order a mount that is designed specifically for your vehicle, there will be a fairlead mount built into the plate.

A mounting kit is recommended for securing the winch to your vehicle. If you choose not to purchase a mounting kit, it is imperative that your winch be secured to a flat mounting location. Please be aware that your winch may not be able to be operated safely without some of the equipment included in the kit.

Q: Can these winches hold hoisted weight?

Our winches are not designed to be used as a hoist because they are made with dynamic brakes (versus a mechanical brake). A dynamic brake uses the gears in the winch to provide resistance, acting as a brake. But if there is enough force on the winch cable, the line can still "bleed" or be pulled out, which is why a hoist system is not recommended. Hoist winches use a mechanical brake, which is a physical brake that locks the spool into place so that there is no line bleed.

Q: Are the winches labeled ‘Waterproof’ really waterproof winches?

Yes, the motor is waterproof. Please keep in mind that the cable is NOT waterproof and will more than likely rust with extended exposure to water if not properly maintained.

Q: Do you ship to Alaska and Hawaii?

Yes! We now offer shipping to Alaska and Hawaii. For more details, see our Shipping page.

Q: How much to ship to Canada?

Unfortunately, we are not able to offer shipping to Canada at this time.

Q: Do you ship overseas?

Unfortunately, we are not able to offer shipping overseas at this time.

Q: Can you ship my product overnight, 2nd day, or have it delivered on a Saturday?

At this time we do not offer expedited shipping options. The delivery time specified by the shipping company cannot be specifically guaranteed to your location in all cases. Please place all orders accordingly.

Q: How can I get help with a guarantee claim?

Use our contact form to email our Customer Service department and let them know that you have a guarantee claim. You can also call us Monday through Friday 8am to 6pm at (888)-657-9997.