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Terms of Use / Policy Information
IMPORTANT INFORMATION! PLEASE READ BEFORE YOU BUY! Disclaimer: There are inherent risks involved in using any product, including but not limited to: serious physical injury, and possibly death. PROMARK OFFROAD products are to be used by experienced adults over 18 years of age only. The Seller will not be held liable under any circumstance for incidental or consequential loss or damage or injury, due directly or indirectly to the use of PROMARK OFFROAD products, including any malfunction from negligence or defect. The seller makes no claims as to the suitability of PROMARK OFFROAD products for any specific purpose or use. Buyer understands that the use of PROMARK OFFROAD products can cause injury or death to themselves or others. The Buyer holds our company and its agents and affiliates harmless from any liability arising out of or relating to the use or ownership of any PROMARK OFFROAD product. Buyer fully accepts responsibility and releases the seller for any and all personal injuries, fatal injuries, any losses, costs, and damages incurred as a result of Buyer or anyone else operating PROMARK OFFROAD products. Once buyer submits payment this will serve as purchaser agreement to releasing seller of any and all responsibilities of item such as stated above. By purchasing a PROMARK OFFROAD product, you acknowledge that you have read and understood, and you agree, to the terms and conditions of this Agreement, and you represent that you are of legal age (age 18 or older) to enter this Agreement and become bound by its terms.
Your Personal Information Is Confidential. PROMARK OFFROAD is serious about protecting our customers’ personal information. Browsing our site will not collect any personal information. In order to fill your order, we will need to gather certain information, such as your name, home address, and email address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, or send you the latest product and other useful material. If you do not wish to receive further material from PROMARK OFFROAD, you can simply respond to our email or otherwise tell us that you do not want to receive future communications. Online Orders. When you make a purchase, PROMARK OFFROAD uses secure data transfer for your order. We do NOT have access to your credit card number. Outside Links. We cannot control the privacy policies of other sites. Any time you click a link to another site you should read that sites privacy policy and be aware that we are not responsible for information gathered or received from other sites. Changes This privacy policy is subject to change at the sole discretion of PROMARK OFFROAD. When we modify it, we will post the changes in a revised policy statement.
Shipping Damage Policy
If you receive a product that is damaged in shipment please contact us immediately. We can file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and emailed to us within 3 days of delivery.
Return Policy
We accept AUTHORIZED returns on UNUSED products for 30 days after you receive your product. Unused means that the product has not be assembled or used in any way. All returns are subject to a 15% restocking fee. The customer is responsible for returning the product in new, resalable condition. Returns must arrive unused in original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, a 50% restocking fee will be charged. The customer is responsible for paying all costs for return shipping and insurance. Items that have been installed or used will not be accepted for return/refund. Please allow up to 7 business days after we receive the returned item to process your refund. Contact customer service for a Return Authorization.
Unauthorized Returns
Items returned without authorization or items on which the customer refuses delivery are subject to a 25% restocking fee. Items that are returned damaged, used or not in original packaging will be subject to a 50% restocking fee.
Order Cancellation Policy
If you cancel an order from the ProMarkOffroad.com website after the order is placed, there is an ORDER CANCELLATION FEE OF 7% OF THE PURCHASE PRICE. This fee is to cover the costs of removing the order from our payment, warehouse and shipping systems. And to help recover the cost of credit card processing and refunding.
